Rules and Regulations

Membership Eligibility Must be under age 75 for basic membership. (A special membership is available for individuals who have reached their 75th birthday. Simply e-mail or call toll free 1-877-869-6325 for more information.)

A family membership shall include the named primary member, his or her spouse or domestic partner and up to five of their unmarried dependent children (including step, foster or legally adopted children) under the age of 19 or up to age 23, if a full-time student in actual attendance at an accredited school or college and dependent on the primary member for support and maintenance. If a birth or legal adoption occurs during the year of a family membership, the new dependent is automatically covered upon notification. A dependent child, as used above, is one who lives regularly and permanently with the primary member in a parent-child relationship and is chiefly dependent upon the member for support.

Membership enrollment and renewal are subject to approval by the MedeVaq™ Access Air (by MedjetAssist) membership committee.

Membership is valid only if the appropriate membership fee is collected.

Members who have reached age 75 or older at the time of their enrollment are not eligible for membership benefits under this Plan.

Air Medical Transport Criteria You must be hospitalized as an inpatient more than 150 miles from your primary residence as listed on your enrollment application and continue to meet inpatient criteria at the receiving hospital.

If you are medically discharged from the hospital or leave against medical advice and are physically able to travel under you own power, you will no longer be eligible for air medical transport benefits.

Due to the limited medical facilities and testing available on cruise ships, in some cases the MedeVaq™ Access Air (by MedjetAssist) Medical Director may require the member to be admitted to a hospital on-shore before scheduling air medical transportation to another hospital.

All arrangements for medical evacuation and repatriation must be made by MedeVaq™ Access Air (by MedjetAssist). Because MedeVaq™ Access Air (by MedjetAssist) is an assistance program and not an insurance plan, we will not reimburse members for expenses they incur on their own. Decisions regarding urgency of the case, the best timing and the most suitable means of transportation will be made by the MedjetAssist medical department after consulting with the local attending physician and the receiving physician.

Evacuation flights will be performed if an inpatient hospitalization is required, and the remaining in-patient hospital stay can be completed at a hospital of the memberís choice near the member's home, and the member is unable to return to his home hospital via commercial airline without medical escort. Aircraft used for the medical transport of MedeVaq™ Access Air (by MedjetAssist) members are fully equipped intensive care aircraft staffed with specially trained medical teams. However, if the member's condition permits, the member may be transported by scheduled commercial airline, while in the care of a MedeVaq™ Access Air (by MedjetAssist) medical team. Air medical services are limited to two separate flights per membership per year, except for repatriation flights involving enrolled, multiple family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one fully paid flight.

Transport from home hospital to a specialty hospital more than 150 miles away is provided only in cases in which the appropriate medical specialty or equipment is not available at the memberís hometown hospital and the member cannot travel commercially without medical escort. (This benefit does not apply to short-term membership.)

Air Transport Restrictions/Exclusions Both the originating and receiving hospitals must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating an authorized aircraft.

Membership provides access to MedeVaq™ Access Air (by MedjetAssist) authorized affiliates only. Due to the high risk of sending U.S. registered aircraft and personnel into countries where the U.S. State Department has issued travel restrictions, membership services are subject to exclusion in these areas.

A member with tuberculosis or other chronic airborne pathogens may not be transported.

A member with mild lesions, simple injuries such as sprains, simple fractures or mild illness which can be treated by local doctors and do not prevent the member from continuing his or her trip or returning home does not qualify for air medical transport.

Air medical transport services will not be provided in cases where the member's primary admitting diagnosis is an inpatient psychiatric disorder.

A member traveling outside the United States or Canada for the sole purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, will not be eligible for air medical transport benefits for that specific trip.

A member traveling or living outside the United States or Canada for an uninterrupted period in excess of 90 days is not eligible for membership benefits under the standard plan. Extended Stay (Expatriate) packages are available upon request.

Up to two (2) family members, business associates and/or traveling companions may accompany the patient, at no additional cost, on a MedeVaq™ Access Air (by MedjetAssist) authorized aircraft during a transport, provided space is available and the patient care is not compromised. One family member or traveling companion may accompany patients being transported via scheduled commercial airline at no additional cost via economy class. Payment of membership fee entitles the member to the membership services as published at no additional cost to the member.

While MedeVaq™ Access Air (by MedjetAssist) makes every effort to accommodate its members, the patient and an accompanying passenger are limited to one small carry-on bag each due to limited space available on medical aircraft. MedeVaq™ Access Air (by MedjetAssist) will arrange for additional luggage to be forwarded at the member's expense.

Members will not be entitled to air medical transport benefits if their illnesses or injuries are the results of or are contributed to by the following:

  • War, terrorist acts, invasion or civil war;
  • Suicide or attempted suicide or intentional self injury;
  • A member's own criminal or felonious act or sustained while the member is in a state of insanity;
  • A member on an organ transplant list prior to enrollment will not be entitled to a transport for that transplant;
  • A member who is hospitalized at the time of enrollment will not be eligible for transport benefits for that hospitalization and may not be accepted for membership entirely;

MedeVaq™ Access Air (by MedjetAssist) reserves the right to change or amend these rules and regulations. MedeVaq™ Access Air (by MedjetAssist) is solely responsible for the interpretation and application of the rules and regulations communicated in this publication. All determinations by MedeVaq™ Access Air (by MedjetAssist) shall be final and conclusive in each case. Memberships are non-transferable and non-refundable. By enrolling as a member, you accept and agree to the terms and conditions of membership.

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